We aim for customer satisfaction and offer a refund policy under certain conditions.
- Eligibility:Refunds are available only for defective, damaged, or incorrect products delivered.
- Request Process: To initiate a refund, contact us at support@shivakam.com within 7 days of receiving your order. Please provide proof of the issue (photos or videos).
- Refund Method: Approved refunds will be processed back to the original payment method within 7-10 business days.
- Exclusions: Products that have been opened, used, or tampered with are not eligible for a refund. Shipping fees are non-refundable unless the issue is our error.
For any issues, feel free to contact our support team.