We aim for customer satisfaction and offer a refund policy under certain conditions.

• Eligibility : Refunds are available only for defective, damaged, or incorrect products delivered.

• Request Process : To initiate a refund, contact us at support@shivakam.com within 7 days of receiving your order. Please provide proof of the issue (photos or videos).

• Refund Method : Approved refunds will be processed back to the original payment method within 7-10 business days.

• Exclusions : Products that have been opened, used, or tampered with are not eligible for a refund. Shipping fees are non-refundable unless the issue is our error.

For any issues, feel free to contact our support team.