Shipping policy

📦 Shipping & Delivery Policy At Shivakam Healthcare, we are committed to delivering your orders safely and on time across India. Please read our shipping policy carefully to understand how charges and delivery timelines work. ________________________________________ 🚚 Order Processing Time • All orders are processed within 24–48 working hours. • Orders placed on Sundays or public holidays will be processed on the next working day. • You will receive tracking details via SMS/Email once your order is dispatched. ________________________________________ ⏳ Delivery Timeline • Metro Cities: 3–5 business days • Non-Metro & Remote Areas: 5–8 business days • Delivery timelines may vary due to unforeseen logistics or weather conditions. ________________________________________ 💰 Shipping Charges • Shipping charges (if applicable) will be calculated at checkout. • Free shipping may be available on selected products or promotional offers. ________________________________________ 💳 Cash on Delivery (COD) Policy We offer Cash on Delivery (COD) service in most serviceable pin codes across India. ✅ COD Charges • A flat ₹50 COD handling fee is applicable on all Cash on Delivery orders. • This amount is displayed clearly at checkout before order confirmation. ________________________________________ 📊 Understanding Shipping Charge Breakdown For complete transparency, here’s how logistics charges may be structured: • Forward (FWD) Amount – Shipping cost for delivering the product to the customer. • RTO (Return to Origin) Amount – Applicable only if the order is returned due to non-acceptance or failed delivery. • COD Charges – ₹50 flat fee for all COD orders. • COD Adjusted – Any COD amount adjusted against shipping charges. • Total Charges – Combined total of forward shipping + COD handling (if applicable). This transparent breakdown ensures clarity in billing and logistics calculations. ________________________________________ 🔁 Return to Origin (RTO) Policy If a COD order is: • Refused • Not accepted • Unreachable after multiple attempts It will be marked as RTO (Return to Origin). Repeated RTO orders may result in restriction of COD services for future purchases. ________________________________________ 📍 Incorrect Address or Contact Details Please ensure correct address and phone number while placing the order. Shivakam Healthcare will not be responsible for delivery delays due to incorrect information. ________________________________________ 📦 Damaged or Tampered Package If you receive: • A damaged package • A tampered seal Please refuse delivery and contact us immediately at: 📧 Email: support@shivakam.com 📞 Phone: +91 92345 27353