Refund policy

At Shivakam Healthcare, your satisfaction is our priority. 
We stand behind the quality of every product we ship.

Eligibility for Returns

You may request a return under the following conditions:

- The product received is damaged or defective
- The product received is incorrect (different from what was ordered)
- The return request is raised within 7 days of receiving the order

We do not accept returns for:

- Change of mind or dissatisfaction with results
- Products that have been opened, used, or tampered with
- Requests raised after 7 days of delivery

How to Request a Refund

1. Email us at support@shivakam.com within 7 days of receiving your order
2. Include your order number and a clear photo or video showing the issue
3. Our support team will review your request and respond within 2 business days
4. If approved, we will process your refund or replacement

Return Address

Shivakam Healthcare
C-77, 2nd Floor, Okhla Shed,
New Delhi, 110020

Refund Method

Approved refunds will be credited to your original 
payment method within 7–10 business days of approval.

Damages and Issues

Please inspect your order upon reception and contact 
us immediately if the item is defective, damaged, or 
incorrect so that we can evaluate the issue and make 
it right.

Contact Us

Email: support@shivakam.com
Phone: +91 92345 27353